AI Agents & Automation

AI Voice Agents

Voice agents that answer or make calls in natural speech (for booking, reminders, first-line support, and after-hours coverage) and hand off to a person when the call needs one.

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AI Voice Agents

Every missed call is a missed customer

Calls still convert better than forms for high-intent customers, but staffing a phone line for evenings, weekends, and spikes is expensive, and voicemail loses people. A voice agent picks up on the first ring, handles the routine calls (bookings, confirmations, status checks) and escalates the rest.

What we build

  • Inbound call answering with natural, interruptible speech
  • Outbound calls for appointment reminders, confirmations, and simple follow-ups
  • Appointment booking and rescheduling handled entirely over voice
  • A replacement for rigid phone-tree IVRs: callers just say what they need
  • Automatic transcripts and short summaries of every call
  • Warm transfer to a human line with context, on your rules
  • English and Hindi, with a configurable voice

How the build runs

  1. 1

    Call-flow mapping

    1–2 days

    We list the call types to automate and the ones that must always reach a person.

  2. 2

    Telephony setup

    2–3 days

    We connect a number through Twilio, Exotel, or Plivo and tune for low latency on Indian networks.

  3. 3

    Voice & script design

    2–3 days

    Voice selection, phrasing, and fallback behaviour for noise or accents.

  4. 4

    Integration

    3–4 days

    Calendar, CRM, and transfer targets wired in.

  5. 5

    Pilot & tune

    1 week

    A limited rollout on real calls, tuning recognition and handoff before full traffic.

How we work

How we deliver

  1. 1

    Discovery & Scoping

    1-3 days

    We start by understanding the actual problem and your existing systems, not just the brief.

  2. 2

    Architecture & Plan

    2-4 days

    We map the technical approach and integration points before any code gets written.

  3. 3

    Build

    1-8 weeks, scoped to your project

    AI-augmented development that moves fast without skipping review.

  4. 4

    Test & Launch

    2-3 days

    Real testing against real scenarios before it touches a live user.

  5. 5

    Tune & Support

    Ongoing

    We monitor and refine in the weeks after launch. This isn't a handoff and disappear.

What you get out of it

  • Calls answered on the first ring, including nights and weekends
  • Routine bookings and confirmations handled without staff time
  • A written record and summary of every call
  • People freed for the calls that actually need judgement

Questions we get about this

It uses current natural-speech voices and handles interruptions and pauses like a normal conversation. Callers are told they’re speaking with an assistant; most are comfortable once the call is clearly getting them somewhere.

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