AI-Powered E-Commerce

Conversational Commerce

A shopping assistant that helps people buy without leaving the page: product questions answered from your catalog, order status from your system, size and fit guidance, and a clean handoff to a person when it is needed. On the site and on WhatsApp.

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Conversational Commerce

A shopper with a question is a shopper about to leave

When someone cannot tell whether a product fits their need, whether it is in stock in their size, or when it will arrive, the usual next step is to leave the page and search, or to email and wait. A share of those never come back. A shopping assistant closes that gap by answering in the moment, grounded in your real catalog, stock, and policies rather than guesswork, and by knowing when to pass the conversation to a human.

What we build

  • An assistant grounded in your catalog, stock levels, shipping timelines, and returns policy
  • Product discovery by description, use case, or constraint, not just exact keywords
  • Order status and tracking lookups against your commerce backend
  • Guided selection flows for categories where fit, size, or compatibility matters
  • A handoff to live chat or a ticket with the full conversation attached
  • Deployment on the website and on WhatsApp from the same underlying logic

How the build runs

  1. 1

    Map the questions

    2–3 days

    We pull the real questions from your support inbox and chat logs and group them by what data answers them.

  2. 2

    Connect the sources

    1 week

    The assistant is wired to the catalog, stock, order system, and policy pages so answers come from live data.

  3. 3

    Build the flows

    1–1.5 weeks

    Free-form questions are combined with guided flows for fit, sizing, and compatibility, where a few prompts get a better answer.

  4. 4

    Set the guardrails

    2–3 days

    Scope limits, a defined tone, and handoff triggers are put in place before launch, with no invented answers.

  5. 5

    Launch and review

    1 day, then ongoing

    It goes live on one channel first, and we review transcripts weekly to close gaps and tune the handoff.

How we work

How we deliver

  1. 1

    Discovery & Scoping

    1-3 days

    We start by understanding the actual problem and your existing systems, not just the brief.

  2. 2

    Architecture & Plan

    2-4 days

    We map the technical approach and integration points before any code gets written.

  3. 3

    Build

    1-8 weeks, scoped to your project

    AI-augmented development that moves fast without skipping review.

  4. 4

    Test & Launch

    2-3 days

    Real testing against real scenarios before it touches a live user.

  5. 5

    Tune & Support

    Ongoing

    We monitor and refine in the weeks after launch. This isn't a handoff and disappear.

What you get out of it

  • Fewer shoppers leaving the page to find an answer elsewhere
  • Routine product and order questions handled without a person
  • Support staff reaching customers with full context instead of a cold ticket
  • One assistant serving both the website and WhatsApp

Questions we get about this

It only answers from connected sources: your catalog, stock feed, order system, and policy pages. When the answer is not in those, it says so and offers a handoff rather than guessing.

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