Conversational Commerce
A shopping assistant that helps people buy without leaving the page: product questions answered from your catalog, order status from your system, size and fit guidance, and a clean handoff to a person when it is needed. On the site and on WhatsApp.
A shopper with a question is a shopper about to leave
When someone cannot tell whether a product fits their need, whether it is in stock in their size, or when it will arrive, the usual next step is to leave the page and search, or to email and wait. A share of those never come back. A shopping assistant closes that gap by answering in the moment, grounded in your real catalog, stock, and policies rather than guesswork, and by knowing when to pass the conversation to a human.
What we build
- An assistant grounded in your catalog, stock levels, shipping timelines, and returns policy
- Product discovery by description, use case, or constraint, not just exact keywords
- Order status and tracking lookups against your commerce backend
- Guided selection flows for categories where fit, size, or compatibility matters
- A handoff to live chat or a ticket with the full conversation attached
- Deployment on the website and on WhatsApp from the same underlying logic
How the build runs
- 1
Map the questions
We pull the real questions from your support inbox and chat logs and group them by what data answers them.
- 2
Connect the sources
The assistant is wired to the catalog, stock, order system, and policy pages so answers come from live data.
- 3
Build the flows
Free-form questions are combined with guided flows for fit, sizing, and compatibility, where a few prompts get a better answer.
- 4
Set the guardrails
Scope limits, a defined tone, and handoff triggers are put in place before launch, with no invented answers.
- 5
Launch and review
It goes live on one channel first, and we review transcripts weekly to close gaps and tune the handoff.
What you get out of it
- Fewer shoppers leaving the page to find an answer elsewhere
- Routine product and order questions handled without a person
- Support staff reaching customers with full context instead of a cold ticket
- One assistant serving both the website and WhatsApp
Questions we get about this
It only answers from connected sources: your catalog, stock feed, order system, and policy pages. When the answer is not in those, it says so and offers a handoff rather than guessing.
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Ready to scope conversational commerce?
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