AI Agents & Automation

WhatsApp / Website AI Agent Integration

Put your AI agent where your customers already are — the WhatsApp number they message and the website they browse — with one shared brain behind both.

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WhatsApp is the main channel, and it doesn’t scale by hand

In India, customers expect to reach a business on WhatsApp and expect a quick reply. Running that from a phone works until volume climbs — then messages get missed, answers drift between staff, and there’s no record. Connecting an agent to the WhatsApp Business API, and to your site widget, gives every customer the same fast, consistent answer.

What we build

  • WhatsApp Business Platform (Cloud API) setup on a verified business number
  • Your AI agent answering on WhatsApp and on a website widget, sharing the same knowledge and context
  • Template messages for notifications — order updates, reminders, confirmations — within WhatsApp’s rules
  • Catalogue and order flows where relevant
  • Opt-in capture and consent handling
  • One inbox where your team can take over any conversation from the agent

How the build runs

  1. 1

    Number & verification

    We set up or migrate your number on the WhatsApp Business Platform and start business verification.

  2. 2

    Agent connection

    The agent from your chatbot build is connected to WhatsApp and the site widget with shared context.

  3. 3

    Templates & flows

    We draft and submit notification templates and build any catalogue or order flow.

  4. 4

    Team handoff

    A shared inbox so staff can jump into any thread; agent resumes when they’re done.

  5. 5

    Launch

    Go live, monitor delivery and handoff rates, adjust.

What you get out of it

  • Fast, consistent replies on WhatsApp regardless of volume
  • One agent brain serving both WhatsApp and the website
  • A full record of every customer thread
  • Staff able to step in on any conversation, then step back out

Questions we get about this

Yes, and we run that process with you — business verification through Meta, number setup, and display-name approval. A regular WhatsApp Business app can’t connect to an automated agent; the Cloud API can.

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